FAQ

Our team is here to assist you Monday–Friday, 09:00–17:00.

You can reach us via WhatsApp +62 878 8868 5608 or email info@old-nakedsol250924.82c.art

Please note that responses outside of office hours may take a little longer — but rest assured, we’ll get back to you as soon as possible. Thank you for your patience.

You can find detailed measurements on each product page, as sizing may vary slightly by style. As a general reference, we suggest selecting your most frequently worn shoe size.

For customers familiar with international sizing, we often recommend choosing one size up.

For further guidance, please visit our Size Guide page.

We’re happy to offer a one-time exchange within 7 working days of receiving your order, subject to product availability. To be eligible, items must be returned in their original condition – unworn and unused.

For assistance, kindly contact our Customer Care team via WhatsApp, or visit our Returns & Exchanges page for more information before placing your order.

Please note that return shipping costs are the responsibility of the customer. Thank you for your understanding.

We ship orders from Monday to Friday.

• Orders placed before 16:00 will be shipped on the same day.
• Orders placed after 16:00 will be shipped the following business day.
• Weekend orders will be shipped on Monday.

We’re delighted to offer international shipping. If your country is not listed at checkout, please reach out to our Customer Care team and we’ll be happy to assist you.

For more details, please visit our Shipping Information page.

We accept a variety of payment methods.

• For Indonesian customers: payments can be made via bank transfer, credit/debit card, or e-wallets (OVO, GoPay, ShopeePay, etc.). If you choose bank transfer, please refer to the Payment Confirmation section for further instructions.
• For international customers: payments can be made securely via credit/debit card and other choices through our third-party provider.

If you selected bank transfer, please confirm your payment after completing the transfer by clicking the Payment Confirmation button — available on your Account page or at the bottom of our website.

Your order will only be processed once payment has been confirmed.

If you change your mind, you may cancel your order as long as payment has not yet been completed.

In the rare event that you receive an incorrect order, we sincerely apologize for the inconvenience caused.

Please contact our Customer Care team via WhatsApp with your order details and photos of the item received. We will ensure the issue is resolved promptly, and of course, all related expenses will be covered by us.

Rest assured, we will make it right.

Our offline store is located at By The Sea, Golf Island, Pantai Indah Kapuk, Jakarta.

Come and try on our products to find the perfect styles and sizes before making your purchase.

You can also find more information about our offline stockists and pop-up stores here.

How can I get notified when a product is back in stock?

To make sure you don’t miss your favorite styles:

1. Go to the product catalog page.
2. Select your preferred color and size.
3. Enter your name and email address to receive a notification once the product is available.

For the latest restock updates, new arrivals, and exclusive promotions, follow Nakedsol on Instagram.